Our terms.

Who we are

Uyali is a trading name of WeDigitlize Ltd, a company registered in England and Wales with company number 17465598.

Contact: info@wedigitliz.com. Parcel returns should be addressed to WeDigitlize Ltd / Uyali Returns, Room 716, Crown House, North Circular Road, London, NW10 7PN, United Kingdom.

Availability and displayed prices

Standard Nudgeball pre-orders are open. Payment is taken when you complete Stripe Checkout. Browsing, using a demo or adding a product to the cart does not place an order or reserve stock. Nudgeball Pro is still in development and is not available to order.

Prices are displayed in pounds sterling (GBP). Any bundle discount is shown with the relevant quantities. DHL Express delivery from London is charged by destination and the number of shipments. The exact charge is shown before payment; see our country-by-country delivery table. Prices and availability may change for future orders; the price agreed for your accepted order is preserved.

The final checkout total includes the product price, any bundle discount and delivery. International import charges, if assessed locally, are not calculated or collected by this checkout. We will not add optional paid extras without your consent.

See delivery information for the current status of destinations, shipping charges and dates.

Placing a pre-order

You can review your chosen version, colour, quantity, price and delivery information and correct errors before submitting a paid order.

Dispatch starts December 2026, first come first served. The estimated arrival window is 15 December 2026–31 January 2027. DHL Express typically takes 1–4 working days after courier collection from London, excluding customs delays; Delivery by a particular date is not guaranteed. You are purchasing ahead of dispatch, and payment is taken now. You can cancel before dispatch for a full refund by emailing your order reference to info@wedigitliz.com.

Payments are processed through Stripe Checkout. Available payment methods may depend on your location, device and eligibility. We do not receive your full payment-card number.

An order acknowledgement will confirm that your order has been received. We will confirm acceptance separately; an order is accepted when we send that acceptance confirmation. If we cannot accept an order after taking payment, we will refund it without undue delay.

Your order confirmation will provide a record of the purchase and the applicable terms that you can keep. We will not change the agreed price or delivery terms of an accepted order without your agreement.

App and product demonstrations

A finished Uyali app is not currently available from the Apple App Store or Google Play. The 3D demo on the product page is a simulation: it does not connect to or operate a physical Nudgeball, and the real ball’s speed and movement differ.

Physical device control depends on the supported product model and verified integration with the supplier’s software. Features shown in a demo do not add capabilities to hardware or promise future compatibility.

The website’s 3D and camera experiences are demonstrations. The real ball’s movement, speed and behaviour may differ. Camera or motion access is optional and described in our privacy information.

Use pet products in accordance with the supplied instructions and supervise play. Stop using a damaged product and contact us if you have a safety concern.

Returns and your rights

Our returns and refunds policy sets out the 30-day change-of-mind window, return costs and refund process. It also explains how we handle faulty or incorrect goods.

Nothing in these terms excludes or restrict rights or liability that cannot lawfully be excluded or restricted, including your mandatory consumer rights.

English law applies to these terms, subject to any mandatory protections available under the law where you live. These terms do not prevent you from bringing a claim in any court available to you under applicable consumer law.

Questions and complaints

Email info@wedigitliz.com and include your order number if you have one. Tell us what happened and the outcome you are seeking so that we can investigate and respond.

We may update these terms for future use of the website and future orders. The date at the top of this page identifies this version. Changes do not remove rights attached to a purchase you have already made.

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