Using Uyali
Uyali is operated by WeDigitlize Ltd. Uyali is a product of WeDigitlize Ltd, not a separate company. UK company number 17465598. Registered office: Crown House, North Circular Road, London, England, NW10 7PN.
These terms explain the service's operating rules. Live trading opens only where the required account, identity, payment and support services are available. Read Payments & refunds for payment help and contact details.
Account access
The public service uses real accounts. If account access is unavailable, the app shows that status and does not create an account or accept an errand. Signing in does not by itself enable trading; identity checks and the required service capabilities must also be available.
Accounts and eligibility
Keep your account credentials private and provide accurate information. The launch service is intended for adults. Both buyers and runners must complete the identity checks required by the service before trading. Selecting a role does not bypass verification.
Agreed prices and changes
The buyer sets the goods budget, permitted extra spending and proposed delivery reward. A runner may make an offer; the buyer must accept that offer. Applicable buyer and runner fees must be disclosed before acceptance. A runner must obtain approval for a replacement, a changed quantity or an increased limit before buying.
Purchase evidence
A runner provides an item photo and itemised prices. A receipt is included when available; a street-market purchase may instead include a truthful no-receipt explanation. Photos, receipts and automated checks are supporting evidence. The buyer still reviews the items and prices and can report a problem.
Handover and payments
Each participant confirms delivery and payment separately. Codes are personal, expire and must be used only for a truthful confirmation. An order statement does not independently move money. Authorised card holds, captured charges, refunds, fees and runner payouts have separate provider-confirmed states. Uyali does not offer a reloadable payment wallet in this release.
Cash errands and platform fees
For an agreed cash errand, the runner funds the authorised goods purchase. After reviewing the items, the buyer pays the runner the actual approved goods total, agreed delivery reward and disclosed buyer service fee. The runner retains reimbursement for the goods and their delivery reward less the disclosed runner service fee. The buyer fee and runner fee are owed to Uyali and are settled together through the approved collection process. No commission is calculated on the reimbursed cost of goods.
A completed cash handover and collection of Uyali's fees are separate records. Each party must count the cash and change before confirming. Unpaid and reserved fees, purchase limits and active-order limits can restrict new assignments; they do not prevent finishing an existing errand or reporting a problem. Only actual receipts verified in the business collection account can settle the recorded fees. The service must publish its approved collection instructions, due dates, applicable taxes and fees before opening cash trading.
Cancellations and disputes
An order may be cancelled before shopping where its state permits. After shopping begins, use Report a problem so the purchase and evidence can be reviewed. A support report can pause an order. Any release or refund must follow the actual payment provider outcome; a requested refund is not a completed refund. These rules do not remove rights provided by applicable law.
Prohibited requests and behaviour
Do not request illegal, stolen, dangerous or restricted goods, financial transfers or services outside the platform's supported scope. Do not harass another person, submit another person's ID, falsify evidence or ratings, share another participant's private information, or use someone else's confirmation code.
Availability
Runner availability, connectivity, delivery estimates and payment-provider timings can vary. Never rely on the app for emergency assistance. Merchant operations are not available in this release.
Contact and account deletion
Contact info@wedigitliz.com for help. Read the Privacy Notice and account deletion instructions. The final live terms and fee policy must be completed for the actual operating model before the service opens.