Payments & refunds

Uyali is operated by WeDigitlize Ltd. UK company number 17465598. Registered office: Crown House, North Circular Road, London, England, NW10 7PN.

Your agreed price

Order amounts are in Moroccan dirhams (MAD). Before accepting a courier, you see the goods spending limit, delivery reward and any service fees. Changes to items, quantities or spending limits require your approval. The cost of goods is separate from Uyali's service fees.

Cash errands

For an agreed cash errand, your courier pays for the approved goods first. You review the purchase and pay the courier the actual approved goods total, agreed reward and any disclosed buyer fee at handover. Both people confirm delivery and payment separately. A confirmation code records those statements; it does not transfer money.

Card payments, when available

Card checkout will be hosted by Stripe and identify Uyali and WeDigitlize Ltd. It authorises the agreed maximum before shopping. Only the approved final order total is captured after both people confirm delivery. Returning to Uyali from checkout is not proof that payment succeeded: the order's payment status must confirm it. Uyali does not offer a reloadable wallet or claim to provide an escrow account.

Cancellations, holds and refunds

Use the order's cancellation action before shopping where available. If shopping has begun or something is wrong, choose Report a problem. An uncaptured card authorisation can be released; captured money requires an approved refund. A pending hold or refund can remain visible while the payment provider and your bank process it. A requested refund is not shown as complete until confirmed.

Cash issues require a support review of what was paid and what happened; cash refunds cannot be sent automatically through Stripe. No completed refund or courier payout is promised solely because an order is marked delivered. These procedures do not remove rights provided by applicable law.

Get help

Use Report a problem in the order, or email info@wedigitliz.com with the order reference and a description of the issue. Do not email card numbers, security codes, passwords, bank login details or identity documents.