Returns & refunds.

30 days to change your mind

You can tell us you wish to cancel or return your order at any time before delivery and up to 30 days after delivery. You do not need to give a reason. For an order delivered in separate parcels, the period starts when you receive the last item.

Email info@wedigitliz.com with your order number or another proof of purchase. You may use the cancellation form below, but it is not compulsory.

Our 30-day policy extends the usual UK 14-day cancellation period for online goods. It does not restrict any longer or additional rights that apply by law.

Sending goods back

Send the goods back without undue delay and within 14 days after telling us you wish to return them. Package the goods securely, include your order reference and keep proof of postage.

For a change-of-mind return, you pay the direct return-postage cost. For faulty, damaged-on-arrival, incorrect or otherwise nonconforming goods, we cover reasonable return costs as described below.

You do not need our prior approval to exercise a statutory cancellation right. Contacting us helps you obtain the correct return instructions.

Email us for return instructions and include Room 716 on the parcel so it reaches the correct office.

When we refund you

For change-of-mind returns, we refund without undue delay and no later than 14 days after we receive the goods back or you provide evidence that you sent them back, whichever happens first. If goods have not been dispatched, we refund without undue delay and within 14 days after your cancellation notice.

We use your original payment method unless you expressly agree otherwise. We do not charge a refund fee.

If you cancel your whole order, we also refund the cost of our least expensive standard delivery option. If you chose an upgraded delivery service, the additional cost above standard delivery is not refundable for a change-of-mind cancellation.

You may inspect goods as you reasonably would in a shop. Where the law permits, we may reduce a change-of-mind refund to reflect loss of value caused by handling beyond what is needed to establish the goods’ nature, characteristics and functioning. We will explain any proposed deduction.

Faulty, damaged or incorrect goods

Please contact us at info@wedigitliz.com if an item arrives damaged, is faulty or does not match your order. We will arrange the appropriate remedy and, where a return is needed, cover reasonable return costs.

If a refund is due under your statutory right to reject, we make it without undue delay and within 14 days after we agree that you are entitled to it.

Your rights for faulty or nonconforming goods are not limited to our 30-day change-of-mind window. This policy does not exclude or restrict mandatory consumer rights that apply to your purchase.

Optional cancellation form

You can copy the following text into an email or print and post it. This form is for a cancellation notice; it is not a parcel-return label.

Keep a copy of your cancellation notice and proof that it was sent.