Delivery, made clear.

Delivery availability

All orders are dispatched from London, United Kingdom. Choose your destination in the basket to see the delivery charge. Our published DHL Express Service Point rates cover the eligible destinations listed below:

• Europe
• The Americas
• Africa
• Asia & Middle East
• Australia & New Zealand
• Pacific destinations

If your country is not listed, contact us before ordering. Delivery to restricted locations is unavailable. If a carrier cannot serve your address, we will contact you and refund the order if we cannot fulfil it.

Charges and delivery times

We use DHL Express from London. The prices below use DHL’s published UK Service Point Box 4 tariff, checked on 11 November 2026, including VAT where applicable. These are published retail tariffs, not a live account quote.

A shipment contains up to two balls. Larger orders travel as separate shipments and the basket calculates the combined delivery charge. Product discounts apply to the balls, not postage. The displayed delivery charge is final for your accepted order; we will not add an extra postage charge after payment without your agreement.

Dispatch starts in December 2026, first come first served. This is a pre-order: payment is taken now and your order joins the dispatch queue. This does not mean every order ships on 1 December.

Estimated preorder arrival: 15 December 2026–31 January 2027. Earlier orders are intended for mid-to-late December; later orders and delayed consignments may arrive in January. Delivery by a particular date is not guaranteed.

After DHL collects your parcel in London, its published delivery guides are 1 working day in the UK, 1–2 to its European zones, 1–3 to the US, Canada and Mexico, and 1–4 to major destinations elsewhere. These are estimates, excluding customs clearance, public holidays and remote-area delays. Allow additional time during the holiday period.

Orders are dispatched from London after stock is received and prepared. They are not shipped directly from an overseas supplier to you. International import taxes, duties or carrier fees, if assessed locally, are not calculated or collected by this checkout. Check your destination's import requirements before ordering.

You can cancel before dispatch for a full refund, including the delivery charge. Email info@wedigitliz.com with your order reference.

After you place an order

After a successful payment, the confirmation page shows your order reference, items and amount paid. Keep that reference for order updates, cancellations or returns. Your payment record also stores the delivery terms shown at checkout.

If we cannot meet an agreed dispatch or delivery commitment, we will contact you with the available options, including cancellation and a refund where required by your consumer rights. Contact us if a parcel is missing, arrives damaged or contains the wrong item.

Our returns and refunds policy explains what to do if you need to send something back.

Ask about your destination

Email info@wedigitliz.com with your country and postcode. Please do not include payment-card details.

Parcel returns: WeDigitlize Ltd / Uyali Returns, Room 716, Crown House, North Circular Road, London, NW10 7PN, United Kingdom. Contact us for return instructions.